We will collect and process personal information about you in the course of our relationship with you. This can be through a variety of channels, including by telephone, via our website, on site in our parks and via third parties.

This information includes:

• your name, age and address;

• your phone number or mobile number and e-mail address;

• your card or payment details if you make a booking or purchase;

• details of the bookings or purchases you make and the services you request;

• information you complete in relation to our client surveys or competitions;

• other information you provide when completing forms (eg registration forms), requesting further services or speaking with us, including information you provide in connection with your stay in one of our parks;

• CCTV footage in which you feature when you visit our premises and parks; and

• in the event that you have an accident while on our premises that you bring to our attention, we may record details of that accident and any injury you suffer in an accident log.

If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this policy.

We may also collect information about you from third parties where this is relevant to our relationship with you. This includes the following:

• We may obtain personal information about you from third parties who provide us with the contact details of individuals who are interested in purchasing one of our caravans or lodges.

• We may also obtain information about you from credit reference and fraud prevention agencies where this information is required by us in connection with our relationship with you.

We may require you to provide certain information to us in order to enter into and perform our contract(s) with you or to comply with our legal obligations. Except in these circumstances, your decision to provide personal information to us is generally voluntary and, where it is voluntary, you may choose to withhold and not provide personal information to us. If you choose not to provide certain information to us we may not be able to accomplish some of the purposes outlined in this policy.

 

In running and maintaining our website we may collect and process the following data about you:

Information about your use of our website including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.