Beara Lodge Glamping are committed to safeguarding and preserving the privacy of our customers.
The data controller as defined in the EU General Data Protection Regulation (GDPR) for this information is Beara Leisure Limited; however, personal information may be disclosed to third parties who receive and process this data as a data controller in their own right (as further described below).
We do update this Policy from time to time, the latest version is published on this page so please review this Policy regularly. If you have any questions regarding this policy please email firstname.lastname@example.org.
What is personal information?
Personal information is information about you and from which you can be identified. It includes your name, address, contact details, payment information and details of your bookings and purchases.
What personal information will we collect?
We will collect and process personal information about you in the course of our relationship with you. This can be through a variety of channels, including by telephone, via our website, on site in our parks and via third parties.
This information includes:
your name, age and address;
your phone number or mobile number and e-mail address;
your card or payment details if you make a booking or purchase;
details of the bookings or purchases you make and the services you request;
information you complete in relation to our client surveys or competitions;
other information you provide when completing forms (eg registration forms), requesting further services or speaking with us, including information you provide in connection with your stay in one of our parks;
CCTV footage in which you feature when you visit our premises and parks; and
in the event that you have an accident while on our premises that you bring to our attention, we may record details of that accident and any injury you suffer in an accident log.
If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this policy.
We may also collect information about you from third parties where this is relevant to our relationship with you. This includes the following:
We may obtain personal information about you from third parties who provide us with the contact details of individuals who are interested in purchasing one of our caravans or lodges.
We may also obtain information about you from credit reference and fraud prevention agencies where this information is required by us in connection with our relationship with you.
We may require you to provide certain information to us in order to enter into and perform our contract(s) with you or to comply with our legal obligations. Except in these circumstances, your decision to provide personal information to us is generally voluntary and, where it is voluntary, you may choose to withhold and not provide personal information to us. If you choose not to provide certain information to us we may not be able to accomplish some of the purposes outlined in this policy.
In running and maintaining our website we may collect and process the following data about you:
Information about your use of our website including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever
You can adjust the settings on your computer to decline any cookies if you wish. This can be done by activating the setting on your browser which enables you to decline the cookies.
Any advertising featured on this Website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.
Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for the following purposes:
To provide information to you that you request from us relating to our products or services.
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.
Storing Your Personal Data
We may transfer data that we collect from you to locations outside of the European Economic area for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.
Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.
Disclosing Your Information
In the event that we sell any or all of our business to the buyer.
Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.
Third Party Links
Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information. Should you wish to receive details that we hold about you please contact us using the contact details below.
Beara Leisure Limited, Beara Lodge, Highampton, Beaworthy, Devon EX21 5JJ.
If we decide to change this policy, we will post the updated policy on this website. The updated policy will take effect as soon as it is posted on our website. This policy was last updated in February 2019.